MGE Graphic Systems India
1. Terms & Conditions
1.1 Images and specifications quoted on this website are not binding in detail. We reserve the right to change specification without notice. E&OE (errors and omissions excepted).
1.2 If you are not satisfied with any of our products you should in the first instance approach us or the dealer from where you purchased the unit.
2. Guarantee
“Products” means the Products sold by MGE Graphic Systems India Pvt. Ltd subject to these terms and conditions;
“MGE Graphic Systems India Pvt. Ltd” and office address is M-16 Sector 2, DSIIDC Indl. Park, Bawana, Delhi-110039, India
2.1 MGE Graphic Systems India Pvt. Ltd guarantees that for a period of 1 years from the date of purchase the components of qualifying Products.
2.2 During this period MGE Graphic Systems India Pvt. Ltd, its Authorised Distributor or Authorised Dealer will repair or replace free of charge any parts which are proved to be faulty in accordance with paragraphs 1.1 above provided that:
2.3 MGE Graphic Systems India Pvt. Ltd, our Authorised Distributor or Authorised Dealer are given a reasonable opportunity after receiving notice of the claim to examine the Product;
2.4 if asked to do so by MGE Graphic Systems India Pvt. Ltd, its Authorised Distributor or Authorised Dealer, you return the Product, at your own cost, to MGE Graphic Systems India Pvt. Ltd premises or other approved premises such as those of the Authorised Distributor or supplying Authorised Dealer, for the examination to take place;
2.5 the fault in question is not caused by industrial use, accidental damage, fair wear and tear, wilful damage, neglect, incorrect electrical connection, abnormal working conditions, failure to follow our instructions, misuse, or alteration or repair of the Product without our approval;
2.6 the Product has been used in a commercial environment only;
2.7 the fault does not relate to consumable Products such as blades, bearings, filters or other wearing parts which can reasonably be expected to wear at different rates depending on usage ;
2.8 the Product has not been used for hire purposes, by you or by a previous owner;
2.9 the Product has been purchased by you as the guarantee is not transferable from a private sale;
2.10 where the Product has been purchased from a retailer, the 1 year guarantee is transferable and begins on the date of the first purchase of the Product and in the event of a claim under this guarantee proof of the original purchase date will be required to validate the warranty period.
3. Claims Procedure
3.1 In the first instance please contact the Authorised Dealer who supplied the Product to you. In our experience many initial problems with machines that are thought to be due to faulty parts are actually solved by correct setting up or adjustment of the machines. A good Authorised Dealer should be able to resolve the majority of these issues much more quickly than processing a claim under the guarantee.
3.2 Any damage to the Product resulting in a potential claim under the guarantee must be reported to the Authorised Dealer from which it was purchased within 48 hours of receipt.
3.3 If the Authorised Dealer who supplied the Product to you has been unable to satisfy your query, any claim made under this Guarantee should be made directly to MGE Graphic Systems India Pvt. Ltd or its Authorised Distributor. The claim itself should be made in a letter setting out the date and place of purchase, and giving a brief explanation of the problem which has led to the claim. This letter should then be sent with proof of the purchase date (preferably a receipt) to MGE Graphic Systems India Pvt. Ltd or its Authorised Distributor. If you include a phone number or email address this will help to speed up your claim.
3.4 Please note that it is essential that the letter of claim reaches MGE Graphic Systems India Pvt. Ltd or its Authorised Distributor on the last day of this Guarantee at the latest. Late claims will not be considered.
4 Limitation of Liability
4.1 We only supply Products for commercial and private use and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. Our maximum liability is limited to the cost of the unit supplied excluding taxes/ freight and installation charges.
4.2 This Guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage. This Guarantee is offered as an extra benefit and does not affect your statutory rights as a consumer.
Any changes to these Terms and Conditions will be made available on our website and can also confirmed by email on request.